Product Strategy & Operations Manager, Climate Smart

This position can be based in Calgary, AB, Vancouver, BC or Remote.

Radicle is looking for Product Strategy and Operations Manager, to join its Climate Smart product team. You will play a vital role in the continued development of the Climate Smart products and services ensuring we meet the needs of our customers and the evolving requirements of the carbon accounting industry.

Working closely with our Sustainability Advisory group and product team, you will empower business leaders to take climate-care action within their organization and demonstrate the real positive impacts emissions reductions initiatives can have. A blend of detective work, influencing, and customer experience makes this a unique and exciting role that will provide an opportunity to work with multiple teams across the company.

Primary Job Components

The Product Strategy & Operations Manager, is responsible for establishing service standards and working across functional teams to communicate and collaborate to shape Climate Smart products and services using the customer voice.

  • Work with product, sustainability advisory, marketing and engineering to influence and shape the GHG product strategy and roadmap, drive change for key issues.
  • Understand and communicate all upcoming services and user experience changes to key stakeholders like operations and marketing.
  • Partner with cross-functional stakeholder to deeply understand operational paint points to uncover insights and design solutions that will drive operational efficiency into the organization.
  • Actively own service risks, controls service costs & improve productivity for customers in order to increase profitability & continually improve cost-effectiveness.
  • Identify and define requirements for new carbon accounting services and GHG reporting requirements. Ensure such services are professionally introduced & accepted into service.
  • Identify opportunities for new business and product growth.
  • Leads the continual improvement of Service Delivery standards & practices.
  • Ensures effective control of all operational and logistical elements for our operations team and takes corrective action to mitigate risks and improve systems.
  • Collaborate closely with the product and design teams to ensure operational team processes are factored into new product development plans and designs, and to integrate solutions to identify user experience issues in upcoming versions
  • Develop and maintain operational assets to serve as a resource for the advisory team to create a standard for how we operate.
  • Initiate and drive internal initiatives/results that up-level the Product Operations organization’s processes, technology, and ability to deliver a best-in-class customer experience.
  • Manage and execute internal projects to design, implement and enhance business processes executed by or related to the Climate Smart Advisory team.
  • Help ensure compliance with internal and regulatory policies.

Qualifications:

  • 5+ years of professional experience in strategy, operations or consulting
  • Bachelor’s Degree or equivalent relevant professional experience
  • Strong communications, with an ability to influence cross-functionally
  • GHG subject matter expertise considered a strong asset
  • Ability to work with ambiguity and be flexible/nimble.
  • Strong organizational skills and attention to details
  • Experience in synthesizing and presenting complex information to senior leadership in writing and verbally

About You:

Radicle is looking for an entrepreneurial and self-motivated professional who thrives on autonomy and ownership over their work. Ideal candidates are adaptable, proactive, team players with a passion for climate solutions and customer service. As an ideal candidate, you possess exceptional organizational, communication and collaboration skills. You can manage and solve complex problems with limited oversight and coordinate with stakeholders across various projects and initiatives. A bachelor’s degree in management, business or a related field would be an asset in this role. Project management-related experience and familiarity with project management methodologies and best practices are important for success.

YOU + RADICLE

Radicle is a team driving planet-positive change through a combination of technology and people. Being part of that energy typically involves touching base with your team at some point throughout the day in what we call our Daily Standup, which for you might be at the beginning or middle of your day. After that you can mob, pair, or take on an endeavor on your own – it's entirely about how you work best with the challenge you’ve set out to solve. You’ll work with product owners on a delivery team to deliver and demo increments each sprint, and to plan out the next sprint.

EQ vs IQ. Our culture embraces both emotional and intellectual intelligence. In fact, we care more about your EQ. Psychological safety is a necessity if we are to reach our ambitious goals. That’s why we’ve partnered with CultureSmith, which gives us the tools we need and continued education to ensure leaders stay leaders and teams stay teams.

It’s a journey, not a destination. We celebrate failures as learning experiences. Our goal is to course-correct early and often – that's one way we’ll know we’re on the right path.

We invest in our people. Everyone has room to grow personally and professionally, and we try to equip each individual with the resources to continue to learn and grow on their journey. This includes time and budgets for professional development. We strive to give you a safe place to grow and will push you outside of your comfort zones.

No-one is an island. You’ll be called upon by your peers for technical guidance, and since this is a senior position you’ll have experience (and failures) under your belt to help offer sensible advice. You’ll be expected to collaborate with your peers both internally and externally to your business unit, and given freedoms to express solutions creatively.

Email your resume to recruiting@radiclebalance.com with the Job Title in the subject line to apply.

We thank all applicants for their interest in advance. Only those chosen for interviews will be contacted.

Balance is Possible